1. Introduction
ZS Delivery Services is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our taxi and delivery services.
2. Information We Collect
- Personal Information: Name, contact details, email address, and payment information.
- Location Data: To provide accurate pickup and drop-off services for both taxi and delivery.
- Usage Data: Information on how you use our services, such as booking history and preferences.
3. How We Use Your Information
- Service Delivery: To process bookings, provide customer support, and complete your requested services.
- Improvement and Customization: To enhance and personalize your experience based on service usage.
- Communication: To send booking confirmations, service updates, and promotional offers (if consented).
4. Data Sharing and Disclosure
We do not sell or share your personal information with third parties except:
- Service Providers: Trusted partners who assist in delivering our services.
- Legal Requirements: When required to comply with legal obligations or protect the rights of ZS Delivery Services.
5. Data Security
We take necessary measures to safeguard your personal information against unauthorized access, including encryption and secure servers. However, please understand that no electronic transmission or storage method is 100% secure.
6. Your Rights
You have the right to access, correct, or delete your personal information. For any changes or inquiries, please contact our customer support.
7. Policy Changes
ZS Delivery Services reserves the right to update this Privacy Policy at any time. Changes will be posted on this page, and we encourage you to review it periodically.
Terms and Conditions
1. Introduction
These Terms and Conditions govern your use of ZS Delivery Services. By booking or using our services, you agree to comply with these terms.
2. Booking and Cancellations
- Booking Confirmation: Bookings are confirmed upon payment and are subject to driver and vehicle availability.
- Cancellations: Cancellations are accepted, but charges may apply based on our cancellation policy, which can be found on our booking page.
3. Service Usage
- Taxi Services: Users are responsible for providing accurate pickup and drop-off locations.
- Delivery Services: Users must ensure that all delivery items comply with legal requirements and are safe for transport.
4. Payment and Charges
- Pricing: Pricing is determined based on the distance, type of service, and any additional fees disclosed during booking.
- Refunds: Refunds for cancellations or service issues will be processed in accordance with our refund policy.
5. Limitation of Liability
ZS Delivery Services is not liable for any loss, damage, or injury arising from delays, service unavailability, or any issues outside our reasonable control. Our liability is limited to the amount paid for the affected service.
6. Prohibited Activities
Users agree not to engage in any illegal activities, harm other users, or disrupt our services.
7. Changes to Terms
ZS Delivery Services may revise these Terms and Conditions at any time. Continued use of our services signifies acceptance of the revised terms.
8. Contact Us
For questions about our Privacy Policy or Terms and Conditions, please contact us at:
ZS Delivery Services
Email: info@zsdelivery.co.uk
Phone: +44 7507 515588